Return Policy
Teadelight.com.tr outlines the return conditions for products purchased from our site. To ensure your return process is completed smoothly, we kindly ask you to pay attention to the following conditions.
Return Period
You can return the purchased product within 14 days from the delivery date. To process your return request, the product must meet the following conditions:
- The product must be in its original packaging and complete.
- The product must be unused, undamaged, and not worn.
- The invoice, delivery note, and other documents must be sent along with the return.
Non-Returnable Products
The following products cannot be returned:
- Opened, used, or damaged products
- Personal hygiene products, food items, and similar products
- Custom-made or personalized products
Return Process
- Start your return request by sending an email to [email protected].
- Once your request is approved, send the product to the address provided by us.
- Once the returned product reaches us, we will perform the necessary checks and process your return if the product meets the return conditions.
- The refund will be processed using the payment method used, and the processing time may vary based on the bank's procedures.
Return Shipping Fee
Unless otherwise stated, the return shipping cost is the responsibility of the customer. However, if the product is faulty or damaged, the return shipping cost will be covered by us.
Contact
If you have any questions regarding the return policy, you can contact us: