Delivery and Returns
Delivery Information
Your order will be processed once the payment has been successfully completed. Products will be shipped within 1-3 business days from the order confirmation. Delivery times may vary depending on your location and the shipping company’s operations.
Track Your Order
Once your order is shipped, the tracking number will be sent to you via email or SMS. You can track the status of your order on the shipping company's website using this number.
Important Notes
- Before accepting the package during delivery, please inspect it for any damage. If there is any damage to the package, ask the delivery agent to make a report.
- The company is not responsible for delays caused by incorrect address information. Please ensure that your address details are entered correctly and completely.
Return Policy
The return conditions for your order are outlined below. Please pay attention to these conditions to ensure a smooth return process:
Return Period
You can return the purchased product within 14 days from the delivery date. In order for your return request to be processed, the product must meet the following conditions:
- The product must be in its original packaging and complete.
- The product must be unused, undamaged, and unaltered.
- The invoice, delivery note, and other documents must be included with the return.
Non-Returnable Products
Returns are not accepted in the following cases:
- Products with opened packaging, used, or damaged items
- Personal hygiene products, food items, and similar products
- Custom or personalized products
Return Process
- To initiate a return request, you can send an email to [email protected] or contact us at [Phone Number].
- After your return request is approved, send the product to the address provided by us.
- Once the returned product reaches us, it will be inspected and processed if it meets the return conditions.
- The refund will be processed through the same payment method used for the purchase, and the processing time may vary depending on the bank's procedures.
Return Shipping Fee
Unless otherwise specified, the return shipping fee is the responsibility of the customer. However, if the product is faulty or damaged, the shipping fee will be covered by us.
Contact Us
If you have any questions, comments, or suggestions, you can reach out to us: